FAQ

Frequently Asked Questions

1. What are your shipping times?

Orders are processed within 1–3 business days. Domestic (Canada) delivery takes 3–7 business days. International orders typically arrive within 7–15 business days after processing.

2. Do you ship internationally?

Yes! We ship worldwide. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

3. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly with the carrier.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please contact us at eco@en-col.com to initiate a return.

5. How do I contact customer support?

You can reach us by email at eco@en-col.com. We aim to respond within 1–2 business days.

6. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We can only make changes before the order has been processed for shipping.